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FAQs

Where are you located?

Our cozy little studio is located in Toronto, in the Leslie and 401 area (close to IKEA).  We work by appointment and would love to meet you and discuss your accessory needs. Please feel free to book a complimentary consultation and you will receive all important details pertaining to your appointment.

Do you accept custom request?

Custom orders are special orders which are created at the request of the customer and to the customer’s specifications. This may include items that are not regularly stocked by TALIA.  Each custom order is carefully evaluated and the final cost depends on the level of detail, materials used and the complexity. For this reason; custom orders are non-refundable.

We require an initial payment of 50% deposit for us to begin processing your order. If you change your mind about the design after we have started processing your order, you will be required to pay a surcharge.  This is to compensate us for time spent on your order, so please choose your designs carefully. The deposit is also non-refundable.

We will do our best to make sure you are happy with your purchase! We send you photos of your piece during the making process so that you know exactly what you are getting! Please send us an email if you have any questions.

What payment options do you accept?

We accept the following payment methods from online customers worldwide: 

  • Visa
  • MasterCard
  • American Express
  • Paypal

For our in studio clients, we accept all the above payments as well as debit (under $100 value)

I’m local, can I pick up my order?

Yes! If you're in Toronto, you have the option to pick up your order at our office.  Just select Toronto Pick Up as your shipping option when you check out. Once your order is complete, you'll be sent a link to book a pick up time in your order confirmation email. 

How do I take care of my item?

All jewellery is capable of tarnishing, and some faster than others.  It is best to keep your pieces dry, this means store your items in an airtight location to prolong the natural tarnishing process from taking place. Placing your items in a simple zip lock bag will help keep your items look beautiful for a long time as it restricts moisture and airflow.

Avoid getting hairspray or other products on your headpieces as any oils or chemicals can damage the metals and cause discoloration and erosion. And, please remove prior to swimming or playing sports; these will accelerate the tarnishing process.

Use a clean cloth to clean your silver or gold filled items, even your cubic zirconia jewellery.  If you have a sterling silver cleaning cloth, even better. Use this gently to clean your silver; do not immerse in harsh chemicals or ultrasonic cleaners.  If you have any questions, please contact us at (Accessoriesbytalia@gmail.com)

Please be gentle with metal parts and avoid bending back and forth.

How far in advance do I need to place my order?

Most items on line are in stock and ready to ship (with the exception of some robe styles, colors and sizes).  These will be shipped when ordered. You can view our shipping timelines (HERE).

We generally are able to accept rush orders for a fee of $35. Please contact us prior to purchase with the style name, colour, your wear date and country so we can let you know if there is time in our schedule to make your piece and what shipping option will best meet your requirements. The “rush order fee” covers the cost to make a last minute item, which we aim to ship in 1-3 working days. This fee however, does not cover any shipping upgrades that you may want to purchase additionally.