We're based in Toronto Canada. We use Canada Post express service within Canada and the US. Compared to regular mail it provides faster, traceable shipping and offers insurance on your package.
Items shipped within the GTA take about a couple of days, 3-4 days for the rest of Ontario and up to 5-7 days for Maritimes and BC; you can also track your package on the Canada Post website. These timelines are for business days (Mon - Fri) and not inclusive of weekends or holidays
*All packages are shipped using tracking, and therefore shipping fees reflect this. We do not send items using regular mail.
Shipping is FREE over $100 in Canada and $8 flat rate on orders below $100.
>>We recently lowered the flat rate shipping and free shipping threshold<<
We also offer free local pickup at our Toronto studio. This option shows up automatically based on your postal code. There is free street parking ☺
Free shipping is not currently available to destinations outside of Canada and the USA. Shipping will be calculated for these regions upon check out
If you need your items by a certain date, please contact us before ordering
For custom orders, please allow 4-6 weeks production time prior to shipping. This does not include shipping times.
Orders will ship to the address listed on check out. Please ensure the correct address is listen on your order. We are not able to issue refunds if they are shipped to the wrong address. You will be required to reorder your item(s) to the correct address
Please note: Customs delays may happen from time to time, therefore delivery times are not guaranteed. We are NOT responsible for any customs, duties or taxes incurred
If you have any questions at all, please send us an email at firstname.lastname@example.org