We're based in Toronto Canada. We use Canada Post express service within Canada and the US and various carriers for International. Compared to regular mail it provides faster, traceable shipping and offers insurance on your package.
Items shipped within the GTA take a few days, 3-4 days for the rest of Ontario and up to 5-7 days for Maritimes and BC; you can also track your package from our confimation email. These timelines are for business days (Mon - Fri) and not inclusive of weekends or holidays
*All packages are shipped using tracking, and therefore shipping fees reflect this. We do not send items using regular mail.
Shipping is FREE over $100 in Ontario.
Shipping is a flat rate of $5 in Ontario under $100
Rest of Canada outside Ontario $8
USA flat rate of $10
International flat rate of $15
>>We recently lowered the flat rate shipping and free shipping threshold<<
We also offer free local pickup at our Toronto studio. This option shows up automatically based on your postal code and you can enter code STUDIOPICKUP There is free street parking ☺ ** This option will not be available during the time of the Covid-19 pandemic. All orders will be shipped accordingly
If you need your items by a certain date, please contact us before ordering
For custom orders, please allow 4-6 weeks production time prior to shipping. This does not include shipping times.
Orders will ship to the address listed on check out. Please ensure the correct address is listen on your order. We are NOT able to issue refunds if they are shipped to the wrong address. You will be required to reorder your item(s) to the correct address.
Please note: Customs delays occur from time to time, therefore delivery times are not guaranteed. We are NOT responsible for any customs, duties or taxes incurred
If you have any questions at all, please send us an email at firstname.lastname@example.org